This product is excluded from free shipping; charges will be added at checkout.
Oversize and Heavy Items
Oversize and freight shipping surcharges apply due to the product’s size and weight.
Freight items are typically shipped within 5–7 business days after order processing; however, delivery times may vary.
This product ships via freight truck. If you do not have a loading dock and require lift gate and inside delivery service, please contact us for a quote. These additional services are not included in the standard shipping charge. If you do not request these services you will be responsible for taking the shipment off the delivery truck and inside your facility at the time of delivery. We are not responsible for any damage incurred by the customer taking their order off the truck themselves.
Order Confirmation
Once you place your order, you will receive an order confirmation email confirming that we have received your order and pre-authorized your credit card.
We will then verify product availability. If an item is on backorder or unavailable, we will void the pre-authorization and contact you to discuss alternative options.
If your item(s) are in stock and ready to ship (within 5 business days), we will process the payment and begin preparing your order.
Order Shipment
Orders that are in stock typically ship within 3 business days of the order date after payment has been processed.
You will receive a shipping confirmation email, including tracking information, within 24 hours of your order leaving the warehouse.
If you do not receive shipping confirmation within four business days of placing your order, please contact us at info@sensoryplayhaven.com.